G.H.S. Technical Support Team
P.P.S. Information Technology
("IT Service Desk" in Outlook)
phone: (503) 916-3375
P.P.S. VoIP ext: 63 375
A: At this time, due to several factors, the Grant IT team will no longer connect personal computers to a school printer.
- The Library has USB Flash drives you may check out and use to transfer your files to a school computer for printing.
Q: I can see the "pps-wifi-alwayson" WiFi signal, but why can't I browse the Internet?
A: When connecting to that particular P.P.S. WiFi signal, you must use your P.P.S. assigned (student or staff login) credentials.
Q: I was able to connect to the "pps-wifi-alwayson" WiFi signal, but I was never prompted for my user credentials. How can I connect now?
A: Though it is possible the wireless connection is down, it is more likely a simple solution. Try each of the following, steps below until you are able to connect.
1) Clear your web browse cache, then close your open web browser(s) completely. Launch a new session and wait for the PPS (web based) login screen.Q: How do I connect to your "pps-wifi-guest" WiFi signal?
2) Shutdown and restart your computer. Once a connection to the signal has been re-established, try opening a web page again.
3) Check the security settings for your wireless connection and/or web browser, being careful to check that the connection is allowed.
4) Be sure your operating system's built-in security or any installed anti-virus software is not preventing connectivity. There should be a log of blocked connection attempts. Unfortunately, the locations of these logs vary.
A: If you are a guest visiting the school, go to the Main Office or Room 120 to receive a username and password.
Q: Why can’t I open a file I created at home, at school?
A: This is most likely because the program required to open the file is not installed on the school computers. Portland Public Schools purchases software licenses for specific software titles and versions; so in cases like Microsoft Office, you may be using a newer version at home than what is available on campus. It is also possible that you are using a program like Microsoft Works, which saves files in a proprietary format. Regardless of your platform, Mac, Windows or Linux, whenever possible you should save your files in a format compatible with the Office 2000-2003 suite of programs to maximized portability:
Word processing files should be saved as: .DOC or .RTF files
Spreadsheets should be saved as: .XLS files
Presentations should be saved as: .PPT files
Please note, that we have made attempts to accommodate students and staff by installing various file conversion tools on the majority of computers, but you may still find some incompatibilities.
Also note, that there are still several cross-platform issues with creating a Microsoft Office file on one operating system and transferring it to another (Mac <=> Windows). The most common problem has to do with embedded data such as pictures or videos.
Q: I saved my documents on Google Docs (or as an email attachment), but can't get it at school?
A: This is a known issue with our district's security settings for Internet Explorer. Please use the installation of Firefox to access your files.