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Troubleshooting pdf documents
If you are using Internet Explorer as your Web browser, some pdf files (or parts of them) may appear to be blank. You may also get an error message regarding "ActiveX" (even though ActiveX controls are not used for these documents). The current diagnosis is that these problems are caused by Internet Explorer and Acrobat Reader getting "out-of-synch" with each other. There are two workarounds, both with risks.
Most of the time, reducing Internet Explorer's security level for a specific Web site will enable you to view the pdf files. You will want to be extremely selective about the sites you choose to trust, and/or reduce the security level only temporarily in order to view or print the pdf files in question. If you decide to reduce security, here are the general instructions for Windows computers:
- Choose "Internet options" from Internet Explorer's Tools menu
- Click on the "Security Tab."
- Click on the "Trusted sites" icon.
- Click on the "Sites..." button.
- If the site does not begin with "https," you may have to uncheck the box that says "Require server verification (https) for all sites in this zone."
- Enter the complete Web address for the trusted site, and click on "Add."
- Click on OK to return to the Security dialog box.
- Click-hold on the security level slider and move it down.
- Click on OK to close the Internet options dialog box.
- Right-click on the Web page's link to the pdf file. A small menu will pop up.
- Choose "Save target as..."
- In the "Save as" dialog box, navigate to the place on your computer where you want to store the pdf file, and complete the save process.
- Open the file directly in Acrobat Reader.
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